| Volume 5, Issue 1 | Payment Processing News from Shift4 Corporation | May 2005 |
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Shift4's support telephone system is in the process of being upgraded to better help our customers get quick, accurate answers to their questions. Be sure to listen carefully when dialing into our support line as the phone system and options will be changing. |
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HELP IS ON ITS WAY Shift4 has created several new departments and positions within our organization to better serve our customer base. Account Management Our account management department is designed to keep you, our valued customers, happy and well informed. They are here to serve your needs and answer any questions you might have. Customers can call with questions about features and benefits, questions about the Shift4 processes or if they have general feedback for the company. If our account management team doesn't know the answer to your question, they will either find out the answer for you or put you in touch with the appropriate individual at Shift4 who can assist you. Heading up the department is Brent Grassman. Brent has been with Shift4 for nearly three years and has served in a variety of different capacities, including our support, sales and partner development departments. He brings to the position a thorough understanding of our company, products and processes, as well as a drive for 100% customer satisfaction. Brent can be reached at (702) 597-2480, ext. 3320 and we strongly encourage you to call and introduce yourself to him, as he is a truly valuable resource. Product Management Every technology company needs a strong product management team to make sure that they deliver the solutions and features that the market wants in a way that the market will embrace. Shift4 is extremely excited to have created a formal product management team within our organization who will serve as the authorities on our existing solutions and the spearhead for future product development. |
Customer feedback and research are invaluable to an effective product management team in helping them identify what we do right, what we need to do better and what we don't do now that we should. So don't be surprised if you get a phone call or email from them asking for your opinion and feedback. Or, if you have an idea or suggestion about any of our solutions, please email them to marketing@shift4.com . Customer Service Manager Shift4 has installed a new position within its support department structure, the Customer Service Manager. This individual is charged with taking our superior technical support representatives and adding a little more customer focus to their approach. Cheryl Howerton is the new Customer Service Manager. Cheryl Howerton brings to her role over 30 years of experience in the customer service industry, including work with telecoms, third party support providers and private enterprises. She has also worked with several Fortune 500 companies, developing and implementing some of the industry's most recognized customer service departments. Her ability to successfully deliver highly available and reliable technical and customer care support is what has brought her to Shift4. If you have any feedback or suggestions about the Shift4 Support Department, please feel free to contact Cheryl directly at (702) 597-2480, ext. 3350 or chowerton@shift4.com. |
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The Product Manager for $ $ $ ON THE NET is Brett Williams who has been with Shift4 for over 6 years and possesses an unparalleled knowledge of our solutions and of the industries we serve. The Product Manager 
for It's Your Card is Wendy Jensen. Wendy is new to Shift4, but not to the ASP software market or to the loyalty/gift card marketplace and we're confident that she will be a valuable addition to this team and to Shift4 as a whole.